Frequently Asked Questions

Please see below for our most frequently asked questions about the Apps2Data app, and set up process. If you have further questions, please contact us.

About the Apps2Data service

How can the Apps2Data app help me?

Our near real time mobile solution allows you to understand how your clients / users use their mobile devices
• when the client/user uses data
• how much data the client/user has used
• which apps the client/user uses (android only)
• when the client/user uses any apps (android only)
• how much data each app uses during the day (android only)
• in which country
 
This powerful information can be used by many types of businesses such as marketing, aggregator/comparison and mobile resellers. It can also be used by business and families themselves.
Please click the relevant link to know more about how we could help you:
Marketing powerpoint
Aggregator powerpoint
Mobile reseller powerpoint
Business powerpoint
Family powerpoint

What alarms does Apps2Data set up as standard?

Apps2Data sets up 5 standard alerts:
1. Device Connection Status
Once a day, we’ll send an alert if any of the devices you registered with App2Data aren’t connected to our system.
2. No data received
Once a day, we’ll send an alert if no data is received from any of your connected devices.
3. Average data
If any device goes over its pro rata allowance for the day.
4. Monthly data limit
If any device uses more than xx% of its monthly data plan.
5. Country change
This device has just arrived in another country.
The roaming alarms can be customised to exclude countries you don’t want to be included in the alert.

How does Apps2Data send alarms?

Alerts are sent by email to the email address you configure. This can be any address entered by the account owner.

How many months of data is shown / kept on the Apps2Data platform?

The current months and the past 18 calendar months.

What reporting do I get from Apps2Data?

The Apps2Data web portal shows information at any time. We also send you a weekly report summarising the month so far and an end of month report.
Residential customers get a PDF with a 1 page overview of each device.
Business clients receive a CSV report with details of every device.

Getting Started

How do I set up Apps2Data?
  1. Go to https://www.Apps2Data.com/setup and set up an account
  2. Add your mobile numbers to the account
  3. Download the Apps2Data app from the Apple or Android app store on each device
How long does it take to set up a family Apps2Data account?

Setup is straight forward and will only take 4-5 minutes.

Once the app is installed, do device users need to do anything?

Yes. The Apps2Data app on each device needs to be installed and running. It will normally upload data automatically, but if no data has been received, you should open the app on the device and check that it reports it is connected.

What information do I need to register for Apps2Data?

You only need to provide your name, email address, mobile number and payment details.
To get the most from the service, you’ll also want to add the mobile numbers for each mobile you are paying for and details of each monthly data bundle.

Can a business bulk upload all their mobile information in a single CSV file when setting up their Apps2Data account?

Yes. If you have a detailed list of all your devices, you can speed up the setup process by uploading the details directly.
A template for the CSV file can be downloaded here: https://web.billshock.com/template.csv
Apps2Data’s will guide you through the process when you set up your account.

Billing & Contracts

Does Apps2Data give me a monthly invoice?

Yes. Apps2Data provides a monthly invoice. Past invoices can be downloaded from the account section on the portal.

Do I have to sign up for a long-term contract with Apps2Data?

No. Apps2Data is only a monthly commitment and can be cancelled at any time.

Support

I have asked my mobile users to download the Apps2Data app. How do I know they have downloaded it and how do I know the devices are connected and sending data to the central server?

You will receive an email once a day showing you which devices have connected and which have not.
You can check sooner by logging into the Apps2Data portal and see a summary of all connected devices.

Is there a delay in Apps2Data reporting?

Apps2Data is a near real-time service.
Response times may vary, but in the home country, we expect data usage to be logged every 30 or 60 minutes depending you your mobile setup and operating system. When roaming, a notification is sent as soon as the device connects to the Internet via WiFi or mobile network.

What happens when a user arrives in another country?

As soon as the device connects via WiFi or mobile data, the Apps2Data app will send an alert to notify that the user has arrived in another country.

What happens if the device is turned off?

The Apps2Data app will store the data and send it the next time it has a data connection.

What happens if the device user deletes the Apps2Data app?

Data will not be collected or sent back to the Apps2Data dashboard. However, the Apps2Data system will send an alert to the bill payer after 24 hours saying “no data has been received in the latest 24 hours”. Refer to the Dealing with alerts section.

How do I give feedback on my Apps2Data experience?

Please complete the contact us form with your feedback. We appreciate all comments about your Apps2Data experience. Thanks in advance for making Apps2Data a better service.

What do I need to do to ensure the service works?

To make sure your data is collected from all your devices:
• Make sure the user’s mobile is turned on and working.
• Keep the battery level on devices above 20%.
• Do not turn the phone off
• Make sure the app is installed on each device.
• On Android devices, make sure the battery optimisation software is turned off.

Can I see which apps are using my data allowance?

Android devices can see an app-by-app breakdown of their data usage. Apps2Data provides an hourly breakdown of that usage, so that you can tell what time of day each app is being used.
Apple devices do not support the detailed app-by-app breakdown, but overall data usage is collected.

What happens if the user has turned on airplane mode?

The latest data usage will not be lost. The Apps2Data app will store the data and send it the next time it has a data connection.

What happens if the user puts the Apps2Data app to sleep?

The Apps2Data app is designed to run in the background. It occasionally attempts to wake up and send usage data to the portal.

I have a problem with Apps2Data, what can I do?

Please complete the contact us form. We will get back to you within one working day.

Dealing with alerts

No data received from one of my devices

The main reasons this may happen are:
• The device may be turned off or not connected to the Internet
• The device’s battery level may be too low. Both Apple and Android turn off certain apps to preserve battery.
 
We suggest you:
• Check the device is switched on and properly charged.
• Check the app is installed and running by opening it on the device concerned.
• Check the device is connected to the Internet by opening up a web browser on the device.
• If the problem persists the next day, delete the app from the device, download it again and reconnect.
If you are still having problems, then please email service@Apps2Data.com and we will be in touch ASAP

One of my devices has changed country

The email alert you receive will include a link. Following this link will take you directly to the web portal so you can check the details of the country change.
Once you understand what set off the alarm you can decide whether to speak to the user or contact the mobile provider to add an appropriate roaming package to that data plan.

One of my devices has used too much data

The email alert you receive will include a link. Following this link will take you directly to the web portal so you can check the relevant mobile device usage.
Once you understand what set off the alarm you can decide whether to speak to the user or contact the mobile provider to adjust their plan to reflect the projected use.

One of my devices has started roaming

The email alert you receive will include a link. Following this link will take you directly to the web portal so you can check the roaming details.
Once you understand what set off the alarm you can decide whether to speak to the user or contact the mobile provider to add an appropriate roaming package to that data plan.

Troubleshooting

I have downloaded the Apps2Data app, I have requested a PIN number to be sent by SMS so that I can connect, but the PIN has not arrived by SMS. What do I do now?

In the Apps2Data app, you can ask for the PIN to be resent by SMS.
If that does not work, in the Apps2Data app, you can ask for the PIN to be sent to your email address.
If that does not work, please email service@app2data.com and we will get back to you ASAP.

My discount coupon code is not being accepted. What do I do now?

Please contact the source code, who will check and confirm the details
Or email service@Apps2Data.com and we will get back to you ASAP.

I am trying to set up my account, but it will not accept the payment from my credit card. What do I do now?

Please check and re-enter the card details.
Try another credit or debit card.
If that does not work, please email service@Apps2Data.com and we will get back to you ASAP.

Privacy

Does Apps2Data track telephone calls?

No. Apps2Data does not track voice calls. The app only tracks data usage, app usage (Android only) and country location.

Does the Apps2Data app gather personal data?

No. The Apps2Data app only tracks the amount of data consumed by the device and details of which apps are using that data. Apps2Data does not access other personal data on the device, such as contacts information, which numbers have been dialled on the phone or which web sites have been visited.

Is Apps2Data GDPR compliant?

Yes. We are GDPR compliant, and are supported by our legal firm, Pinset Mason, to ensure we remain compliant.

Does the Apps2Data app work as a location tracker?

No. The Apps2Data app only tracks country changes, not the location within that country.

Do you have a privacy policy?

Yes. Our Privacy Policy is available here.